Policy
Shipping, Returns and Damaged Shipment Policy
Once you place your order, we are unable to cancel your order. Returns are not accepted. We offer 3 day returns on damaged product. If unfortunately your glass is broken, scratched or damaged upon arrival send us pictures of the product, packing slip and packaging within 3 days of delivery and we will issue a refund or a replacement. Shipping will be charged on returned items.
Note, if shipping outside the United States, please refer to this document for custom fees: www.glasshouseglassware.com/pages/custom-fees-and-duties
Orders placed before 2PM CST M-F will ship same day. We can ship to virtually any address in the world. Most products will receive free domestic USPS First Class shipping or USPS Priority Mail shipping depending on the weight. Order two or more of any items and receive free domestic USPS Priority Mail shipping. You can upgrade and pay for Next Day USPS Priority Mail Express shipping which will be an option at Checkout. International shipping cost is as calculated. Note, if you use a discount code, we have the right to choose any available shipping option.
Custom Fees and Duties for International Shipping Outside the United States
Who pays for customs fees?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We are unable to predict which of these fees, if any, will be applied, and unable to calculate or collect these fees or taxes.
Glass House Glassware is not responsible for any additional charges that may apply after a purchase is completed on any of our sites our products are purchased from.
How do I pay customs fees?
If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges.
These terms are carried over from our previous online store. Questions? michael@glasshouseglassware.com